Return, Exchange and Refund

We hope every Tripti Crafts piece becomes something you enjoy wearing and keeping. At the same time, we understand that buying textiles online can feel different from seeing and touching a piece in person.

Return / Exchange Window

For eligible products, customers may request a return or exchange within 7 days from the date of delivery.

Please contact us at triptikraftsatreach@gmail.com or +91 89559 56531 with your order number and reason for the request.

Condition of Returned Products

Returned products must be:

• unused and unworn;
• unwashed and unaltered;
• free from stains, perfume or damage;
• returned with original Tripti Crafts tags attached; and
• returned with original packaging wherever reasonably possible.

Returns will undergo a basic quality check. We may be unable to accept a return if the product has been worn, washed, altered or damaged after delivery.

Exchanges

An eligible product may be exchanged for another size or another available Tripti Crafts product, subject to stock availability.

If the replacement costs more, the customer will pay the difference. If it costs less, the difference may be issued as Tripti Crafts store credit.

Recommended launch rule: one exchange per product, unless the product originally supplied was damaged, defective or incorrect.

Returns & Refunds

For eligible regular-priced products, an approved return may be refunded to the original payment method after the item reaches us and passes the quality check.

Sale Products

Products purchased during a sale, exhibition offer, promotional event or special discount are not normally eligible for cash refunds for change-of-mind returns unless otherwise stated.

For eligible sale products, Tripti Crafts may offer one exchange or store credit. Products specifically marked FINAL SALE / NO RETURN / NO EXCHANGE cannot be returned for change of mind.

If a sale product is genuinely damaged, defective or incorrectly supplied, the customer may still contact us for resolution.

Products Normally Excluded from Change-of-Mind Returns

• Customized or personalized products;
• products altered specifically for the customer;
• made-to-measure garments;
• saris altered or customized at the customer’s request;
• products where irreversible finishing or customization has been requested;
• jewellery where hygiene considerations apply;
• gift cards; and
• items clearly marked Final Sale / Non-returnable before purchase.

Damaged, Defective or Incorrect Orders

If a customer receives a damaged, defective, incomplete or incorrect product, please contact Tripti Crafts preferably within 48 hours of delivery.

Please share:

• the order number;
• a clear photograph showing the issue;
• a photograph of the packaging, where relevant; and
• a brief explanation of the problem.

An unboxing video is helpful, particularly for courier-related claims, but is not intended to be an absolute barrier to resolving a genuine customer grievance.

Once verified, Tripti Crafts will offer an appropriate replacement, exchange or refund. For a verified damaged, defective or incorrect order, Tripti Crafts will bear reasonable return-shipping costs.

Handmade Variations

Handcrafted textiles may contain small variations in kantha stitching, hand embroidery, dyeing, shibori patterns, yarn thickness, weave, selvedges, motif placement, print alignment, texture and colour. These may reflect the hand process rather than a manufacturing defect.

If you are uncertain whether something you received is a natural variation or a defect, please send us a photograph. We are happy to review it with you.

Reverse Shipping

For verified mistakes, defects or damage from our side, Tripti Crafts will bear reasonable return-shipping costs. For change-of-mind returns or exchanges, reverse-shipping costs may be borne by the customer.

Refund Timelines

Once an eligible returned item reaches Tripti Crafts and clears the quality check, an approved refund will normally be initiated within 3–5 working days. The amount may take additional time to appear depending on the customer’s bank, UPI service or payment gateway.

Shipping and COD charges originally paid are generally non-refundable for change-of-mind returns.