Customer Support & Grievance Contact
For order issues, returns, exchanges, privacy concerns, or other complaints, customers may contact:
Email: triptikraftsatreach@gmail.com
Phone / WhatsApp: +91 89559 56531
Customer care hours: Monday to Sunday, 11 am to 8 pm
We aim to acknowledge customer grievances promptly and resolve them fairly based on the circumstances of each order.
Disclaimer Policy
The information provided on the Tripti Crafts website is intended to help customers understand our products, collections and services as clearly as possible.
We make every reasonable effort to ensure that product descriptions, photographs, prices, availability and other information on our website are accurate and up to date. However, the following points are important when shopping with us.
1. Handmade and Handcrafted Products
Many Tripti Crafts products involve handweaving, hand embroidery, kantha work, hand printing, dyeing, shibori and other artisanal or hand-finished processes.
Because of the nature of handcrafted production, individual pieces may show slight variations in colour, weave, embroidery, stitch placement, print, texture, yarn, motif placement or finishing.
These variations are part of the character of handmade textiles and do not necessarily constitute a defect.
Where a product has a genuine manufacturing defect, damage or has been supplied incorrectly, our Returns, Exchanges & Refunds Policy will apply.
2. Colours and Product Images
We make every effort to photograph and display our products as accurately as possible.
However, the colour of a textile or product may appear slightly different depending on photography and lighting, the screen or device being used, brightness and display settings, and the natural characteristics of the fabric or dye.
For this reason, an exact colour match between a screen image and the physical product cannot always be guaranteed.
Customers are welcome to contact Tripti Crafts before purchasing if they would like additional photographs or clarification regarding colour, texture, fabric or other product details.
3. Measurements
Measurements shown on product pages are provided as accurately as reasonably possible.
Because some products are handmade, stitched or hand-finished, minor variations may occur.
Customers are requested to check the measurements and size information provided before placing an order.
4. Natural Characteristics of Textiles
Certain fabrics and techniques may naturally show features such as small weave variations, slubs, irregular stitches, dye variations or differences between individual handcrafted pieces.
These characteristics may be inherent to the textile or technique rather than flaws.
Specific care instructions provided with a product should be followed to maintain the textile appropriately.
5. Website Information
Tripti Crafts makes reasonable efforts to keep information on the website complete and current.
Occasionally, however, typographical errors, technical errors, incorrect stock information or other unintended inaccuracies may occur.
Where we discover a material error relating to an order, we will contact the customer and make reasonable efforts to correct it.
6. Website Availability
We aim to keep the Tripti Crafts website available and functioning smoothly.
From time to time, parts of the website may become temporarily unavailable because of maintenance, updates, technical issues or services outside our direct control.
7. Third-Party Services
Our website may use or link to services operated by third parties, including payment gateways, courier and logistics providers, social-media platforms, maps, analytics services or other external websites.
These services operate under their own terms and privacy practices.
Tripti Crafts is not responsible for the content or operation of external websites that we do not control.
8. Reviews and Customer-Generated Content
Where customers are able to submit reviews, photographs, comments or other content, the opinions expressed are those of the individual customer and do not necessarily represent the views of Tripti Crafts.
Tripti Crafts may moderate or remove content that is unlawful, abusive, misleading, irrelevant, discriminatory, infringing or otherwise inappropriate for the website.
We will not knowingly create or publish false customer reviews.
9. Fraudulent Communications
Tripti Crafts will never ask customers to share confidential information such as card PINs, CVV numbers, internet-banking passwords, OTPs or account passwords through unsolicited telephone calls, WhatsApp messages, SMS or emails.
Customers should not share these details with anyone claiming to represent Tripti Crafts.
If you receive a suspicious communication claiming to be from us, please contact Tripti Crafts directly before taking any action.
10. Prices and Availability
Product prices, stock availability and promotional offers may change from time to time.
If an obvious technical, pricing or inventory error affects an order, Tripti Crafts may contact the customer before fulfilling the order and offer an appropriate correction, alternative or refund.
Nothing in this Disclaimer limits a customer’s rights under applicable consumer protection law.
11. Intellectual Property
Photographs, product descriptions, graphics, designs, videos, logos and other original material appearing on the Tripti Crafts website remain the property of Tripti Crafts or their respective rights holders.
They may not be reproduced for commercial purposes without appropriate permission.
12. Changes to this Disclaimer
Tripti Crafts may update this Disclaimer Policy periodically as our website, products and services develop.
The latest version will be published on this page together with its most recent update date.
13. Contact Us
If you have a question about a product or any information appearing on our website, please contact us before placing your order.
Email: triptikraftsatreach@gmail.com
Phone / WhatsApp: +91 89559 56531
Registered Address: 047, RBI Housing Cooperative society opp. Maa Kali Builders,
Chak Garia, Kolkata-700094