Privacy Policy
Tripti Crafts respects the privacy of customers and website visitors. This policy explains, in general terms, the information we may collect and how it may be used when customers browse, contact us or place an order.
Information We May Collect
- name;
- billing and delivery address
- email address;
- telephone / WhatsApp number;
- order and transaction information;
- messages or customer-care correspondence;
- device, browser and website-usage information collected through standard website tools or cookies; and
- marketing preferences where the customer has chosen to provide them.
How We May Use Information
- to process and deliver orders;
- to communicate order confirmations, updates and customer-care responses;
- to process returns, exchanges and refunds;
- to prevent fraud and protect the website;
- to improve our products, website and customer experience;
- to meet accounting, tax and legal obligations; and
- to send marketing communication where the customer has consented or where otherwise permitted.
Payments
Online payments are processed by the payment gateway used by the Tripti Crafts website. Tripti Crafts does not intentionally store complete card numbers, CVV details or online-banking passwords.
Sharing of Information
We may share necessary information with service providers involved in operating the business, such as website hosting providers, payment processors, courier partners, accounting systems, customer-care tools and marketing platforms.
We do not sell customer personal information as a product to third parties.
Cookies & Website Analytics
The website may use cookies or similar technologies to operate essential website functions, remember customer preferences, understand website traffic and, where enabled, measure advertising or marketing performance.
The final website should include a cookie notice or consent mechanism appropriate to the technologies actually enabled on the site.
Marketing Communication
Customers may receive promotional email, SMS or WhatsApp communication only in accordance with the permissions and preferences collected through the website or other authorized channels. Customers should be given a reasonable way to opt out of promotional messages.
Data Retention & Security
Tripti Crafts will retain customer information only for as long as reasonably necessary for order fulfilment, accounting, tax, legal, fraud-prevention and customer-service purposes.
We take reasonable steps to protect customer information. However, no online system can be guaranteed to be completely secure.
Customer Privacy Requests
For questions about personal information, correction requests, consent withdrawal or other privacy-related concerns, customers may contact us at triptikraftsatreach@gmail.com.